We hope that any complaint you have whilst at our clinic can be resolved quickly and satisfactorily by talking to ourselves. However, if you wish to make a formal complaint please ask to speak with the clinic manager who will endeavour to resolve your concerns.
If you would prefer not to speak to a member of the team please put the complaint in writing and we will acknowledge receipt of the complaint within two working days and start an investigation. At the end of the investigation you will receive a written response addressing the complaint.
In the event that you are still not satisfied you may wish to contact our regulatory bodies or you can contact the:
DENTAL COMPLAINTS SERVICE
37 Wimpole Street
Health Inspectorate Wales
Rhydycar Business Park